Exterior Water Service Line Coverage
$7.95/mo
$23.85/qtr
$95.40/yr
Stephanie M. of Arlington, Texas was going about her day when she got a peculiar email. It was from the city, informing her that her household had been logging usage of 49 gallons of water per hour for the past 48 hours.
“I was shocked, because they were saying the water usage was happening overnight, even when we were asleep,” said Stephanie. “It’s just my partner and I, so I immediately knew something was very wrong.”
Luckily, Stephanie had signed up for several repair plans from Service Line Warranties of America (SLWA), part of the HomeServe family, over eight years prior, including interior plumbing, exterior water line and exterior sewer line coverage. She got a few mailings with information about the optional repair plans, and asked her local councilman if he felt it was worth enrolling in. He said it was a smart idea, and she’s been a customer ever since. Because of this, she knew exactly who to call for this unexpected water leak issue.
“This wasn’t the first repair I have had to call in about in the eight years I’ve been a customer, but I had a feeling that it would be the largest,” said Stephanie.
A local and reliable member of our contractor network, Drain Plumbing Service, was quickly dispatched to Stephanie’s home after she called in and explained her situation to an agent. Soon enough, two separate problems areas were found: a leak in the pipe under her concrete foundation along with a leak in the water line under the front lawn. Luckily, the repair plans that Stephanie was enrolled in covered these issues at no additional cost to her.
I can’t stop telling people what happened to me, because you don’t think you need this type of coverage until you do,” said Stephanie. “I felt heard during this entire experience and am grateful that they were so thorough.
“The plumber put a plan together on both issues and kept me informed during the entire process,” said Stephanie. “I felt that my property was treated with respect, and everybody showed up when they said they would.”
After the repair work was completed, Stephanie saved $3,000 along with the hassle of hiring someone on her own to diagnose and fix both problems.
“I can’t stop telling people what happened to me, because you don’t think you need this type of coverage until you do,” said Stephanie. “I felt heard during this entire experience and am grateful that they were so thorough.”
Published May 21, 2024