Who is HomeServe?

HomeServe is a leading provider of home repair and installation solutions, serving 4.5 million customers across the U.S. and Canada, with over 9.6 million protection plans in North America. For over 20 years, we’ve helped make homeownership easier by keeping vital home systems – plumbing, water, sewer, electrical, and more – running smoothly. We offer a nationwide network of licensed contractors, partnerships with more than 1,300 utilities and municipalities, and a U.S.-based call center available 24/7/365 to schedule a repair. We deliver reliable repair service when it’s needed most. HomeServe is a Better Business Bureau-accredited business with consistently high post-job satisfaction scores and operates under the HomeServe, Service Line Warranties of America (SLWA), and Service Line Warranties of Canada (SLWC) brands.

Why choose HomeServe?

HomeServe is a trusted name in home repair coverage. Our goal is simple: reduce the stress and cost associated with plumbing, water, sewer, electrical, heating, and cooling emergencies—so you can relax and enjoy your home. For everyday peace of mind, HomeServe has you covered.

Do I need a home protection plan if I already have homeowners insurance?

The first thing you need to know is that a home protection or repair plan is different from homeowners insurance. Basic homeowners insurance typically covers unexpected events like fires or theft—but it usually does not cover the repair or replacement of major home systems that break down from normal wear and tear.

Many homeowners are surprised to learn they’re responsible for costly emergency repairs to their water and sewer lines, plumbing, and electrical, heating and cooling systems. A protection plan from HomeServe helps give you peace of mind and helps to protect your budget from expensive, out-of-pocket repair costs.

How do protection plans from HomeServe work?

Call HomeServe’s 24/7 emergency repair hotline to schedule a repair appointment. HomeServe will send a local, licensed contractor right to your door, with no out-of-pocket bill for you on covered repairs, up to the benefit amount. Our network of trusted professionals delivers quality service backed by a one-year repair guarantee.* We’re here to help. For support, you can call us toll-free at 1-855-336-2465.

*The HomeServe repair guarantee is offered on covered repairs and typically lasts for one year.

What types of protection plans does HomeServe offer, and what do they cover?

HomeServe offers a range of affordable protection plans designed to cover essential home systems, including plumbing, electrical, and HVAC. Coverage and services vary by plan, so be sure to review your specific terms and conditions for full details.

How do I request service if I need a repair or want to make a claim?

Once your coverage begins, requesting service is simple. Just call HomeServe’s 24/7 repair hotline at  1-855-336-2465 (available every day, including holidays) or go online to schedule a repair. After the repair is scheduled, we’ll dispatch a local, licensed, and insured contractor to handle your covered repair. HomeServe pays the technician directly, so you don’t have to worry about out-of-pocket costs for covered repairs up to the benefit amount.

What quality of repair can I expect?

Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year. (Some plans have shorter guarantee periods, such as tech protection and surge plans, which have a 90-day guarantee on repairs).

Can I add additional plans?

Yes. Plans offered by HomeServe are available dependent on your ZIP code. Simply enter your zip code to search for protection plans available in your area.

What is Paperless, and how do I switch?

Paperless is an immediate, clutter-free way to receive and access all your account documents, with the delivery of your service contract documents via email. To switch, simply create your HomeServe ID^® or sign into your HomeServe account, select Account Details in the drop down under Account Settings, and select “Go Paperless” in the Email Communication section. You can always update your delivery preferences through HomeServe ID.

What is HomeServe’s cancellation policy, and how can I cancel if I change my mind?

We never like to see our customers go, but, yes, you can cancel your plan at any time. Here’s how you can cancel:

• Call us at 1-833-521-0208.
• Email us at  info@homeserveusa.com  and include your full name, covered property address, plan name, and if you would like to cancel your plan.
• Go online and sign in to  My Account.
• Contact us via webchat, Mon-Fri 8 AM to 8 PM and Sat 8 AM to 4PM.
• Go online and fill out the  Contact Us Form
• Reach us by mail. Include your full name, covered property address, plan name, and if you would like to cancel your plan, and send to:

What is a HomeServe ID^®?

A HomeServe ID is a universal account that allows you easy access. When you see the HomeServe ID logo, just use the same sign-in information (email and password or passkey) for both  HomeServe.com  and the HomeServe App – from any device.

Why should I create a HomeServe ID?

Having a HomeServe ID gives you immediate access to your online account. You can view your plans, update your payment information, change your account details, request service, opt in for paperless documents, and more. By accessing your account online, you can accomplish many account services without having to call our customer support team.

How do I create a HomeServe ID?

On HomeServe.com, please click Sign In. Then click on the Create account link, located under the “Sign in with a passkey” button. Enter your email address, then click the blue Create account button. You can choose to Create a Passkey or Continue with Password.

• Create a Passkey: Follow the prompts on your device to set up a passkey
• Continue with Password: Enter your email address and click the Create Account button

You will be sent a verification email to confirm your ownership of the email address. In the email, click the blue Verify My Account button. Once your email is verified, you can continue to add your HomeServe plans to your HomeServe ID.

How do I reset my HomeServe ID password?

If you forgot your password, or simply want to reset it, there are two ways you can do this:

• On the Sign In screen, please click “Trouble signing in?” located above the blue “Sign In with password” button. You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save.
• In  Account Settings, please click “Reset password.” You will be sent a Password Reset email. In the email, click the blue “Confirm password change” button. Enter your new password – make sure it meets the requirements – and save.

Why won't it accept my password?

Please make sure your new password meets the requirements:

• At least 8 characters
• At least 3 of the following:
  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Special characters (ex. !@#$%^&*)
  • Cannot contain part of username
  • Cannot be the same as the last 10 passwords

How do I unlock my HomeServe ID?

If you have forgotten your password, or entered the wrong password 5 times, your HomeServe ID will be locked. A Blocked Access email will be sent to you. Click the “Unblock your account” link to reset your password. Please make sure your new password meets the requirements:

• At least 8 characters
• At least 3 of the following:
  • Lowercase letters (a-z)
  • Uppercase letters (A-Z)
  • Numbers (0-9)
  • Special characters (ex. !@#$%^&*)
  • Cannot contain part of username
  • Cannot be the same as the last 10 passwords

What is a passkey?

It is a secure and easy way to log into your account using your fingerprint or facial recognition on trusted devices. It’s faster and safer, and it takes the hassle out of remembering passwords. In the event you do forget your passkey, you can still log into your account via your email and password. If you lose the device that your passkey was associated with, you can still access your account by clicking on "Trouble signing in?" on the sign-in page, which will allow you to create a password.

I was notified about a change to how my plan from HomeServe is billed. Why can't I keep my plan(s) from HomeServe on my utility bill?

Your utility is ending billing services for HomeServe, and the HomeServe charges that are currently included on your utility bill will now be billed to you directly by HomeServe. You have the opportunity to keep your coverage by providing a new payment method directly to HomeServe.

I would like to keep my plans from HomeServe, what do I need to do to maintain my coverage?

• Call HomeServe at the number provided on the communication you received.
• Provide either a credit or debit card or checking account number to HomeServe. 

What will change when I sign up for a direct bill from HomeServe?

• Charges/fees for protection plans from HomeServe will be charged to your new payment method.
• Costs for your protection plans from HomeServe will no longer be on your utility bill. 
• After you provide a new payment method, your plan(s) will be restarted, and new Service Agreement documents will be sent to you. 

If you switch your payment method before your utility billing ends, your coverage(s) will continue uninterrupted. After your plan(s) restart, your coverage will be similar to what you have now and your monthly payment will remain the same.

Will I have to wait an additional 30 days for repairs after providing the details of my new payment method?

If you switch your payment method before your utility billing ends: No, you will not have to wait an additional 30 days for repairs.

I just updated my payment details with HomeServe. How long will it take for my new payment method to be billed?

Your new payment method will typically be charged or debited, as applicable, within 3 days of enrollment.

What if I have already been billed for my plan(s) from HomeServe this month?

A HomeServe monthly charge on your utility bill pays for the month of coverage provided before the charge. Once you provide your new payment method to HomeServe, you will instead be charged for the upcoming month of coverage from HomeServe.

I’m not sure if I have coverage from HomeServe, how do I know if I’m enrolled in a protection plan from HomeServe?

Call HomeServe at the number provided on the communication you received to speak to a representative who can help you.

Or sign in to your online account to view and manage your current plans. If you don’t currently have a HomeServeID, you can create one today.