Tom Rusin has been leading the HomeServe North American business since joining the company in July 2011 as CEO of HomeServe USA. From April 2018 until March 2021, Tom also served as Global CEO of HomeServe Membership, overseeing HomeServe’s businesses in NA, the UK and Europe. Prior to Brookfield’s 2023 acquisition of HomeServe PLC, Tom served as an Executive Director on the HomeServe PLC Board. Now as President and CEO of HomeServe NA, Tom oversees the growth and development of the company’s Membership and HVAC business segments.Before joining HomeServe, Tom served as the President and Chief Executive Officer of Affinion Group North America, from June 2007 to June 2010, after holding various positions there since 1999. Tom has over 25 years' experience managing branded consumer engagement and loyalty programs.

Judy Melillo was appointed General Counsel and Corporate Secretary of HomeServe USA in January 2024 and oversees the legal and compliance functions. Prior to joining HomeServe in February 2022 as Deputy General Counsel, Judy spent sixteen years at FUJIFILM Holdings America Corporation, most recently as Vice President, General Counsel & Secretary. At Fujifilm, she was responsible for the general legal and compliance affairs of the company and its 23 subsidiaries in North America and Latin America. Judy began her career at Davis Polk & Wardwell handling various corporate legal matters with a focus on mergers and acquisitions, securities and environmental law.

Mike Murney was appointed Chief Financial Officer of HomeServe North America in March 2023. He is responsible for the finance function, overseeing Accounting, M&A, Financial Planning & Analysis, Capital Markets and Treasury, Sourcing, Tax and Financial Systems operations. Prior to joining HomeServe, Mike served as a Senior Vice President and Chief Financial Officer of Brookfield Infrastructure’s Private Funds business. Mike held previous roles at Brookfield Infrastructure which included Chief Financial Officer, North America and leading the public reporting function for Brookfield Infrastructure Partners. Mike is a CPA and began his career within the risk advisory practice at Deloitte.

Michael Backus was appointed Chief Revenue Officer in November 2024, leading the teams that build and sustain relationships with municipalities and utilities in the water and energy sectors, and perform all the multichannel marketing functions throughout North America. His duties also include corporate communications and new product development. Mike has had increasing responsibilities since joining HomeServe in April 2007 as call center manager and ultimately senior vice president over all call center operations. He transitioned in 2013 to leading the account management team, assuming responsibilities for business development as Chief Sales Officer in 2016 and in 2022 was named Chief Growth Officer. Prior to HomeServe, Mike has held management roles in leading call center, account management, and sales teams in a variety of industries for companies such as MBNA, TeleTech, and HSBC.

Rob Judson was appointed Chief Operating Officer in December 2022 and is responsible for the service delivery and technology areas of the business, including contact centers, the contractor network, IT, the Project Management Office and the company’s automation strategy. Rob has over 20 years of experience in the home services industry having started his career in HomeServe’s UK business as a front-line contact center employee before progressing through the ranks and leading all UK outsourced operations. In 2011 Rob joined the North American team and continued to progress throughout the organization in various operational leadership roles both here and globally. Rob is passionate about innovation and continuous improvement of the end-to-end customer journey.

Matthew Fitzgerald was appointed General Manager, Direct to Consumer of HomeServe North America in May 2025. He is responsible for leading the development of the HomeServe brand and growing the direct-to-consumer business. Before joining HomeServe, Matt served as the Chief Marketing officer at Tend, a tech-enabled, hospitality-driven dental brand. Previously, Matt was the Senior Vice President of Marketing of the US division of HelloFresh, where he grew the company to be the category-leading meal kit brand in the US. Prior to this, Matt spearheaded business development at J. Walter Thompson as Marketing Director, and contributed to notable campaigns for Google, Pfizer, PUMA, and Vonage. Matt is passionate about building consumer brands focused on high quality service levels, hospitality and technology.

Catherine Highton was appointed Senior Vice President of People in January 2024, leading the human resources function for the company. She joined HomeServe in early 2022 as the Sr. Director of People Business Partners, responsible for overseeing the Corporate and Operations functions. In 2023, she expanded her role to include Talent and Culture as Vice President, People Business Partners and Culture. Before HomeServe, Catherine was the Director of Organizational Effectiveness at Brooks Brothers. There, she oversaw Employee Engagement, Learning and Development, Performance Management, and Diversity and Inclusion. She was also instrumental in leading Employee Relations functions across North America, providing strategic support, guidance, and leading Union negotiations. Before her move to the U.S., Catherine held several leadership positions at Marks & Spencer, a well-known UK retailer.